Privacy Policy - Bayjonn Hotel Sopot

Privacy policy

The purpose of this policy is to inform about the principles of privacy protection when using information that we receive directly or indirectly from our clients, including information obtained through our websites.

I. The owner of the hotel and at the same time the Personal Data Administrator is – Anmar Sp. z o.o. 81 – 586 Gdynia, ul. Jagiełły 78, running a business under the name Bayjonn Hotel Sopot with its registered office in Sopot, ul. Powstańców Warszawy 7, 81 – 586.

II. The data controller informs that the personal data provided will be processed in accordance with the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and the repeal of the Directive 95/46 / EC (General Data Protection Regulation), abbreviated as GDPR.

III. We collect personal data that is necessary to book a stay and to provide a comprehensive hotel service.

IV. Providing personal data by the Customer and consenting to their processing is voluntary, but necessary for the purpose of booking a stay and hotel service.

V. We collect data during:
– the booking process via the website
– the booking process made in person at the hotel, by phone or e-mail, as well as during the guest’s check-in at the hotel
We can also obtain data from our partners from booking portals (Booking.com, HRS, event organizers, etc.), provided that consent has been given.

VI. We collect the following data:

When booking via the website, it is possible to create a customer account or create a one-time booking.

1.When setting up an account on the hotel’s website, the Customer independently sets the password to access the account, and provides the following data:
a) Name and surname
b) Address (street, house / flat number, zip code and city)
c) Telephone number
d) E-mail address

The above-mentioned data can be changed by the customer himself after logging into the account

– With a one-time booking made via the website, the scope of collected data is the same as when creating an account, additionally increased by the country of residence.

2. During bookings made in person, by phone or e-mail or via chat, as well as the Customer’s check-in at the hotel, the following data is collected:
a) Name and surname;
b) Address (street, house / flat number, zip code and city);
c) Telephone number;
d) e-mail address;
e) Company data together with the NIP number (in the case of issuing a VAT invoice for the enterprise);
f) Vehicle registration number of the customer’s vehicle (in the case of using the hotel car park);
g) ID number.

3. Children’s data such as first name, surname, nationality and date of birth are collected only from their parents or legal guardians in order to determine their age and the discounts they are entitled to, and for statistical purposes (obligation of the Central Statistical Office and the local tax).

4. When using the hotel’s website, additional information is automatically downloaded (IP address assigned to the computer from which the hotel website was accessed, external IP address of the Internet provider, domain name, browser type, access time, type of operating system).

VII. We use the collected data for the following purposes:

1. Fulfilling our obligations towards customers.
2. Handling of room reservations and applications for accommodation:                                                                          – creating and storing legal documentation in accordance with accounting standards.
3. Service of the Customer’s stay at the hotel:
– monitoring the use of services (telephone, bar, pay TV, etc.)
– managing access to rooms,
– internal management of lists of customers who behaved inappropriately during their stay at the hotel (aggressive and anti-social behavior, breach of the terms of the contract with the hotel, breach of security rules, theft, damage and vandalism, payment problems).

4. Improvement of hotel service, in particular:
about the processing of the Customer’s personal data as part of our marketing program – in order to conduct marketing activities, brand promotion and better understanding of the Customer’s requirements and wishes,
for better adaptation of our products and services to customer requirements,
– matching commercial offers and messages about promotions sent to the customer,
– informing the client about special offers and new hotel services.

5. Customer relationship management before, during and after the stay:
a) servicing the loyalty program, segmentation operations based on the booking history and customer preferences – in order to send the customer customized messages,
b) creating statistics and calculating commercial results, as well as reporting,
c) providing contextual data used by the offer suggestion tool when a customer visits a hotel website or makes a hot booking

In order to provide services at the highest level, the Website uses cookies saved in the browser’s memory. Detailed information on the purpose of their use and the possibility of changing cookie settings can be found in the Privacy Policy. By clicking ACCEPT ALL, you consent to the use of technologies such as cookies and processing by Anmar Sp z o.o. ul Jagiełły 78, 81-586 Gdynia, your personal data collected on the Internet, such as IP addresses and cookie identifiers, for marketing purposes (including the automated matching of advertisements to your interests and measuring their effectiveness). You can change the cookie settings in the settings.