Privacy Policy - Bayjonn Hotel Sopot

Privacy Policy

The purpose of developing this policy is to inform you about the principles of privacy protection when using information we receive directly or indirectly from our clients, including information obtained via our websites.

I. The owner of the hotel and at the same time the Personal Data Administrator is – Anmar Sp. z o. o. 81 – 586 Gdynia, ul. Jagiełły 78, running a business under the name Bayjonn Hotel Sopot, based in Sopot, ul. Powstańców Warszawy 7, 81 – 586.

II. The data controller informs that the provided personal data will be processed in accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing the directive 95/46/EC (General Data Protection Regulation), abbreviated as GDPR.

III. We collect personal data that is necessary to book a stay and provide a comprehensive hotel service.

IV. Providing personal data by the Customer and consenting to their processing is voluntary, but necessary in order to book a stay and hotel service. 

V. We collect data during:
– booking process via the website
– the reservation process made in person at the hotel, by phone or e-mail, as well as during the guest's check-in at the hotel
We can also obtain data from our partners from booking portals (, HRS, event organizers, etc.) if consent has been given.

VI. We collect the following data:

When booking via the website, it is possible to create a customer account or make a one-time reservation.

1. When creating an account on the hotel's website, the Customer independently sets a password to access the account and provides the following data:
a) Name and Surname
b) Address (street, house/apartment number, postal code and city)
c) Telephone number
d) E-mail address

The above-mentioned data can be changed by the Customer after logging in to the account

– In the case of a one-time reservation made via the website, the scope of data collected is the same as when creating an account, plus the country of residence.

2. During reservations made in person, by telephone or e-mail or via chat, as well as when the Customer checks in at the hotel, the following data is collected:
a) Name and Surname;
b) Address (street, house/apartment number, postal code and city);
c) Telephone number;
d) E-mail address;
e) Company details along with the Tax Identification Number (in the case of issuing a VAT invoice for the company);
f) Registration number of the Customer's vehicle (if using the hotel parking lot);
g) Identity document number.

3. Children's data, such as name, surname, nationality and date of birth, are collected only from their parents or legal guardians in order to determine their age and discounts to which they are entitled, and for statistical purposes (obligation of the Central Statistical Office and tourist tax).

4. When using the hotel's website, additional information is automatically downloaded (IP address assigned to the computer from which the hotel website was accessed, external IP address of the Internet provider, domain name, browser type, access time, type of operating system). 

VII. We use the collected data for the following purposes:

1. Fulfilling our obligations to customers.
2. Processing room reservations and accommodation requests:
o creating and storing legal documentation in accordance with accounting standards.
3. Handling the Customer's stay at the hotel:
o monitoring the use of services (telephone, bar, pay TV, etc.)
about managing access to rooms,
for internal management of lists of customers who behaved inappropriately during their stay at the hotel (aggressive and anti-social behavior, violation of the terms of the contract with the hotel, violation of security rules, theft, damage and vandalism, payment problems).

4. Improving hotel service, especially:
o processing the Customer's personal data as part of our marketing program - in order to conduct marketing activities, promote brands and better understand the Customer's requirements and wishes,
for better adaptation of our products and services to customer requirements,
for matching commercial offers and promotional messages sent to the Customer,
to inform the Customer about special offers and new hotel services.

5. Customer relationship management before, during and after the stay:
o management of the loyalty program,
o segmentation operations based on the customer's booking history and preferences - in order to send tailored messages to the customer,
o creating statistics and calculating commercial results, as well as reporting,
o providing contextual data used by the offer tool when the Customer visits the hotel's website or makes a hotel reservation,
for sending newsletters, promotions and offers of tourist and hotel services, as well as telephone contact with the Customer,
o handling requests for subscription cancellations, promotions, travel offers and satisfaction surveys,
to take into account the right to object.

6. Improving hotel services, in particular: 

about handling complaints and grievances,

o offering the Customer benefits from the loyalty program.

7. Ensuring security and improving the use of the hotel's websites, including: 

about improving navigation,

o implementing security and fraud prevention measures.


8. Ensuring compliance with legal regulations (e.g. regarding the storage of accounting documents).

VIII. Only authorized hotel employees and Processors with whom separate agreements have been concluded (subcontractors providing services to the hotel) have direct access to Customers' personal data. The data may also be made available to entities authorized under applicable law.

IX. Hotel Sopot takes appropriate technical and organizational measures, in accordance with applicable legal regulations, to ensure maximum protection of our customers' personal data.

X. When the Customer provides us with credit card details during the reservation, he or she is redirected to the website of the payment card acceptor who ensures the security of the transaction.

XI. Bayjonn Hotel Sopot customers have the right to access the content of their data, correct it, the right to transfer data, and the right to receive a copy of personal data processed by the hotel. In addition, the right to withdraw consent at any time, request limitation of their processing, deletion, and the right to be forgotten in the case of processing personal data for marketing purposes.

XII. Data collected for the purposes of providing hotel services will be processed for a period of 6 years, and in the case of data collected on the basis of consent, until it is withdrawn.

XIII. Data obtained from monitoring are deleted a maximum of 30 days from the date of their registration.

XIV. If it is found that personal data are being processed unlawfully, you have the right to lodge a complaint with the President of the Office for Personal Data Protection (PUODO).

XNUMXth Contact with the person responsible for personal data protection is possible at the hotel's headquarters or via the e-mail address

XVI. Cookies policy:

The administrator performs the functions of obtaining information about users and their behavior in the following way:
o through information voluntarily entered in the form,
o by collecting cookies

When visiting the Hotel Sopot website for the first time, the user is informed about the use of cookies. By staying on the website, the user accepts the use of standard cookies on the website. If users do not change their browser settings, they consent to the use of cookies.

The installation of cookies is necessary for the proper provision of services on the website. Cookies contain information necessary for the proper functioning of the website, in particular information requiring authorization. The user can at any time change the settings of his browser so that cookies are either accepted or rejected or so that the user is notified about not placing these files on his computer.

The following types of cookies are used on the Website:
o session cookies – they remain in the browser until you turn it off or log out of the website on which they were posted,
o permanent – ​​remain in the device's web browser until they are deleted by the user or until a predetermined time specified in the cookie parameters.

XVII. Changes to the privacy policy of Bayjonn Hotel Sopot
Bayjonn Hotel Sopot reserves the right to change, modify or amend this policy at any time.

Last update: March 07.03.2022, XNUMX

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